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BASIS Support


BASIS Support

Our service proposal

Our service proposal is aimed at ensuring both the management and operation of SAP systems. We support the company’s operation, as well as implementation projects.

Our services offer the following features:

SAP Basis Specialized Remote Support based in Mexico City and Monterrey Headquarters.

Monitoring of SAP environments

SAP help desk with high levels of service based on ITIL methodologies

SAP Implementation Projects.

Migration Projects for SAP versions.

SAP Implementation Projects in High Availability and DRP.

Migration Projects of Heterogeneous and Homogeneous platform, hardware and operating system.

Migration Projects of ORACLE, SQL Server, DB2 and HANA Database versions.

Archiving analysis projects and processes.

Design of Technology Architecture Solutions.

Platform sizing support

Security Roles and Profiles.

Services detail

Specialized SAP Basis support

Is formed by a professional technical team of SAP Basis with extensive experience, focused on solving technical problems that cause failures in the productive operation of the systems, tracking the or errors and applying the best practices for the resolution of the same or adjustments In technical configurations of the SAP application, in the database or in the operating system.

Productive environment monitoring

This service is focused to maintain the stable operation and proactive management to solve problems that can cause system crashes and seriously affect the operation. This monitoring is performed every day.
During the morning monitoring a report is sent that contains the health of the system considering several points of the system that are considered in review.

Security roles and profiles

Our service proposal is based on implementing security through SAP Roles and Profiles based on best practices and recommendations during implementation projects or improving security in an environment already implemented.