Follow us:

+52 (81) 1223-0910

Location

San Pedro Garza García, N.L.

Call us

+52 (81) 1223-0910

Write us

info@dycsi.com.mx

 

AMS Operation Model

DYCSI > AMS Operation Model

AMS (Application Management Services)

 

Application and Infrastructure Management Service

The goal of the DYCSI AMS model is to provide the necessary skills and resources to our customers to support and maintain the operation in their SAP technology platform, through standards, best practices, our experience and at a competitive cost.

It allows our clients to optimize the performance of their solution, manage their business processes more effectively, and adapt existing solutions to the changing market and business requirements; Generating an alliance between both companies in a long-term relationship.

AMS OPERATION MODEL OFFER

 

DYCSI adapts to the different needs of the support and maintenance to the operation of our clients, managing to integrate a global model..

Services

Incidents, requests, problems, changes, improvements, maintenance and monitoring.

Quality

TSP, PSP, CMMI, ITIL, KPI monitoring.

Infrastructure

Central computing, telephony, networks.

Thread Tools

ZENDESK, KPI’s monitoring.

SCOPE OF SERVICE

General

Support model / transition process

Support Level:

Application Support Level 2, Level 3
Basis Infrastructure and Security Support
AMS Service Management

Support Location:

Remote – DYCSI AMS Center (Monterrey) On Site.

Geographical scope:

México (Client Branches)

Service Hours:

Monday to Friday: 09:00 to 19:00 hrs. (*LBH)
Out of Schedule: On-Call Tickets Priority 1
(Crashes entire operation) (7X24)

ZENDESK, as a tool for register and following of tickets/services

As a tool for registration and tracking of tickets / services.

LBH = Local Business Hours
Previous to support services start

Applications

Technical and Functional Support (FINOBANK Solution)

Credits: Credits, Deposits, Window: CML, CMS, FI, ABAP.
Open Text.
Interfaces.
Workflow.
BASIS & security.