AMS (Application Management Services)
The goal of the DYCSI AMS model is to provide the necessary skills and resources to our customers to support and maintain the operation in their SAP technology platform, through standards, best practices, our experience and at a competitive cost.
It allows our clients to optimize the performance of their solution, manage their business processes more effectively, and adapt existing solutions to the changing market and business requirements; Generating an alliance between both companies in a long-term relationship.
DYCSI adapts to the different needs of the support and maintenance to the operation of our clients, managing to integrate a global model..
Incidents, requests, problems, changes, improvements, maintenance and monitoring.
TSP, PSP, CMMI, ITIL, KPI monitoring.
Central computing, telephony, networks.
ZENDESK, KPI’s monitoring.
Application Support Level 2, Level 3
Basis Infrastructure and Security Support
AMS Service Management
Remote – DYCSI AMS Center (Monterrey) On Site.
México (Client Branches)
Monday to Friday: 09:00 to 19:00 hrs. (*LBH)
Out of Schedule: On-Call Tickets Priority 1
(Crashes entire operation) (7X24)
As a tool for registration and tracking of tickets / services.
LBH = Local Business Hours
Previous to support services start
Credits: Credits, Deposits, Window: CML, CMS, FI, ABAP.
BASIS & security.